GENERAL:
1. If you place an order electronically through the website, you are considered to have accepted the pre-notification form and distance sales contract presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs, which are the shipment expenses, will be borne by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specified qualities in the order, along with any warranty certificate, user manual, or similar documents.
6. In case the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days from learning about this situation. The total price must be refunded to the Buyer within 14 days.
**NON-PAYMENT OF PURCHASED PRODUCT PRICE:**
7. If the buyer does not pay the purchased product price or cancels it in the bank records, the seller's obligation to deliver the product ends.
**UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:**
8. After the product is delivered, if it is determined that the buyer's payment made with the credit card has been unjustly used by unauthorized persons and the sold product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contract product to VALIEL COSMETIC ANONYMOUS COMPANY within 3 days, with the shipping costs belonging to VALIEL COSMETIC ANONYMOUS COMPANY.
**NON-DELIVERY OF THE PRODUCT WITHIN THE PERIOD DUE TO UNFORESEEN REASONS:**
9. If unforeseen force majeure reasons occur, preventing the delivery of the product within the specified period, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if the payment is made in cash, the amount is refunded in cash within 14 days from the cancellation. If the payment is made by credit card and is canceled, the product price is refunded to the bank within 14 days from the cancellation, but it is possible that the bank may transfer it to the Buyer's account within 2-3 weeks.
**BUYER'S OBLIGATION TO INSPECT THE PRODUCT:**
10. The Buyer shall examine the goods/services subject to the contract before receiving them; they shall not accept damaged and defective goods/services from the cargo company. The delivered goods/services are deemed to be undamaged and sound. AFTER THE DELIVERY, THE BUYER MUST TAKE CARE TO PRESERVE THE PRODUCT. IF THE RIGHT OF WITHDRAWAL IS TO BE USED, THE PRODUCT SHOULD NOT BE USED. The Invoice should also be returned with the product.
**RIGHT OF WITHDRAWAL:**
11. The BUYER; can use the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery to himself or to the person/organization at the address indicated.
**COMPANY RESPONSIBLE FOR THE NOTICE OF WITHDRAWAL:**
COMPANY: VALIEL COSMETIC ANONYMOUS COMPANY
NAME/TITLE: SOLASTA
ADDRESS: HASANPASA MAH. SARAYARDI CAD. NO: 61 A KADIKÖY/ ISTANBUL
EMAIL: info@solastabeautylabs.com.tr
TEL: +90 533 395 73 11
**WITHDRAWAL PERIOD:**
13. If the purchased item is a service, the 14-day period starts from the date the contract is signed. In service contracts where the service is started with the approval of the consumer before the end of the right of withdrawal, the right of withdrawal cannot be used. The notification regarding the Right of Withdrawal has been provided in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the Withdrawal conditions.
**USE OF THE RIGHT OF WITHDRAWAL:**
15. Within the 14-day period, the right of withdrawal must be exercised in writing or with the method communicated by VALIEL COSMETIC ANONYMOUS COMPANY. The product must not have been used within the scope of the "Products for which the Right of Withdrawal Cannot Be Used" regulated in this agreement.
**CONDITIONS FOR RETURN:**
17. The invoice of the product delivered to the person or the BUYER, (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued on behalf of institutions cannot be completed if the RETURN INVOICE is not issued.)
18. Return form, The products to be returned must be delivered complete and undamaged with their box, packaging, if any, standard accessories.
**RETURN CONDITIONS:**
20. VALIEL COSMETIC ANONYMOUS COMPANY is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within the 10-day period after the receipt of the withdrawal notification, and to take back the product within the 20-day period.
21. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate VALIEL COSMETIC ANONYMOUS COMPANY for its damages in proportion to its fault. However, the BUYER is not responsible for changes and deteriorations occurring due to the proper use of the goods or services within the right of withdrawal period.
**USAGE OF THE RIGHT OF WITHDRAWAL:**
20. If the use of the right of withdrawal causes the campaign limit amount to fall below the limit, the discount amount used within the scope of the campaign is canceled.
21. The products for which the right of withdrawal cannot be used include cosmetic and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.).
**DEFAULT SITUATION AND LEGAL CONSEQUENCES:**
24. In case the BUYER defaults on the payments made with the credit card, the BUYER accepts, declares, and undertakes that he/she will pay interest to the bank within the framework of the credit card agreement between him/her and the cardholder bank and be responsible to the bank. In this case, the relevant bank may apply to legal remedies; he/she may demand the expenses and attorney's fees incurred by the BUYER, and in any case, in case the BUYER defaults on the debt, the BUYER agrees to compensate VALIEL COSMETIC ANONYMOUS COMPANY for the damages incurred by VALIEL COSMETIC ANONYMOUS COMPANY due to the delayed performance of the debt.
PAYMENT AND DELIVERY
25. By making a Bank Transfer or EFT (Electronic Fund Transfer) to our ...................., accounts (TL), you can make payments.
26. Through our website
1. If you place an order electronically through the website, you are considered to have accepted the pre-notification form and distance sales contract presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs, which are the shipment expenses, will be borne by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specified qualities in the order, along with any warranty certificate, user manual, or similar documents.
6. In case the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days from learning about this situation. The total price must be refunded to the Buyer within 14 days.
**NON-PAYMENT OF PURCHASED PRODUCT PRICE:**
7. If the buyer does not pay the purchased product price or cancels it in the bank records, the seller's obligation to deliver the product ends.
**UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:**
8. After the product is delivered, if it is determined that the buyer's payment made with the credit card has been unjustly used by unauthorized persons and the sold product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contract product to VALIEL COSMETIC ANONYMOUS COMPANY within 3 days, with the shipping costs belonging to VALIEL COSMETIC ANONYMOUS COMPANY.
**NON-DELIVERY OF THE PRODUCT WITHIN THE PERIOD DUE TO UNFORESEEN REASONS:**
9. If unforeseen force majeure reasons occur, preventing the delivery of the product within the specified period, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if the payment is made in cash, the amount is refunded in cash within 14 days from the cancellation. If the payment is made by credit card and is canceled, the product price is refunded to the bank within 14 days from the cancellation, but it is possible that the bank may transfer it to the Buyer's account within 2-3 weeks.
**BUYER'S OBLIGATION TO INSPECT THE PRODUCT:**
10. The Buyer shall examine the goods/services subject to the contract before receiving them; they shall not accept damaged and defective goods/services from the cargo company. The delivered goods/services are deemed to be undamaged and sound. AFTER THE DELIVERY, THE BUYER MUST TAKE CARE TO PRESERVE THE PRODUCT. IF THE RIGHT OF WITHDRAWAL IS TO BE USED, THE PRODUCT SHOULD NOT BE USED. The Invoice should also be returned with the product.
**RIGHT OF WITHDRAWAL:**
11. The BUYER; can use the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery to himself or to the person/organization at the address indicated.
**COMPANY RESPONSIBLE FOR THE NOTICE OF WITHDRAWAL:**
COMPANY: VALIEL COSMETIC ANONYMOUS COMPANY
NAME/TITLE: SOLASTA
ADDRESS: HASANPASA MAH. SARAYARDI CAD. NO: 61 A KADIKÖY/ ISTANBUL
EMAIL: info@solastabeautylabs.com.tr
TEL: +90 533 395 73 11
**WITHDRAWAL PERIOD:**
13. If the purchased item is a service, the 14-day period starts from the date the contract is signed. In service contracts where the service is started with the approval of the consumer before the end of the right of withdrawal, the right of withdrawal cannot be used. The notification regarding the Right of Withdrawal has been provided in the Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the Withdrawal conditions.
**USE OF THE RIGHT OF WITHDRAWAL:**
15. Within the 14-day period, the right of withdrawal must be exercised in writing or with the method communicated by VALIEL COSMETIC ANONYMOUS COMPANY. The product must not have been used within the scope of the "Products for which the Right of Withdrawal Cannot Be Used" regulated in this agreement.
**CONDITIONS FOR RETURN:**
17. The invoice of the product delivered to the person or the BUYER, (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued on behalf of institutions cannot be completed if the RETURN INVOICE is not issued.)
18. Return form, The products to be returned must be delivered complete and undamaged with their box, packaging, if any, standard accessories.
**RETURN CONDITIONS:**
20. VALIEL COSMETIC ANONYMOUS COMPANY is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within the 10-day period after the receipt of the withdrawal notification, and to take back the product within the 20-day period.
21. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate VALIEL COSMETIC ANONYMOUS COMPANY for its damages in proportion to its fault. However, the BUYER is not responsible for changes and deteriorations occurring due to the proper use of the goods or services within the right of withdrawal period.
**USAGE OF THE RIGHT OF WITHDRAWAL:**
20. If the use of the right of withdrawal causes the campaign limit amount to fall below the limit, the discount amount used within the scope of the campaign is canceled.
21. The products for which the right of withdrawal cannot be used include cosmetic and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.).
**DEFAULT SITUATION AND LEGAL CONSEQUENCES:**
24. In case the BUYER defaults on the payments made with the credit card, the BUYER accepts, declares, and undertakes that he/she will pay interest to the bank within the framework of the credit card agreement between him/her and the cardholder bank and be responsible to the bank. In this case, the relevant bank may apply to legal remedies; he/she may demand the expenses and attorney's fees incurred by the BUYER, and in any case, in case the BUYER defaults on the debt, the BUYER agrees to compensate VALIEL COSMETIC ANONYMOUS COMPANY for the damages incurred by VALIEL COSMETIC ANONYMOUS COMPANY due to the delayed performance of the debt.
PAYMENT AND DELIVERY
25. By making a Bank Transfer or EFT (Electronic Fund Transfer) to our ...................., accounts (TL), you can make payments.
26. Through our website